1. Payment can be made by either credit/debit card or through PayPal. All major credit & debit cards are accepted.
2. Delivery is made by courier, despatched Thursday for Delivery Friday, usually before 4pm. We will try and deliver next day, however, at this time of year with courier volumes increasing there will be no problem with your goods if delivery is after the quoted day. No refunds will be given if next day desired delivery is not achieved.
3. At present, we are only able to accept orders from within the UK Mainland. For orders outside of this area, please contact us.
4. Our items are delivered in Polystyrene boxes packed with ice gel packs.
5. Items are despatched thursday for friday delivery ,courier guarrantee before 4 pm .any specific timed delivery can be arranged at extra cost eg . before 12 pm £15.00 extra.
6. All items remain the property of Sillfield Farm until payment is processed.
7. We reserve the right to rufuse any order, without notice.Where a product is not available we will substitue a comparable product to the same value or more.
8. Due to the nature of our products, all products offered are subject to availability, and can be withdrawn at any time without notice.
9. As we use a third party payment processor, we cannot be held liable for any loss of financial information.
10. We will never share, rent or sell your personal details with any third party.
11. Claims for damage, mis-shipping, dissatisfaction should be made within 24 hours. If you make more than 2 claims, we have the right to refuse to sell items to you in the future.
12. Images shown are for illustration purposes only, actual products may differ slightly.
13. Product weights may differ slightly from those stated.We allow a 5 % margin for cutting ( eg 300 gm steak min tolerance 285 gm or more)
14. We have the right to change these terms & conditions at any time and without prior notice.
15. Please leave any special instructions on the order form relating to where the courier can leave your parcel i.e in a garden shed etc. THIS IS IMPORTANT WITH OUR PERISHABLE FOOD PRODUCT.
16. The terms & conditions do not affect your consumer statutory rights.
17. Orders made by wednesday 1pm will be despatched Thursday for Friday delivery.
18. This will be reduced by one day on bank holidays for example easter where orders have to be in on TUESDAY evening for wednesday for Thursday delivery.
19. Orders for Highlands and Islands Inverness 2 day by arrangement Wednesday despatch for Friday delivery .